What is a Bag Tracker?
If the purse you're interested in is sold out, our Bag Trackers will do their best to find it. Call 847-446-0700 Ext. 107.
When will I be charged for the order I placed?
Your card will be charged as soon as the order is placed.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal.
Will I pay sales tax on my order?
You will pay sales tax if your billing address is in the state of Illinois or if you are shipping to an address in the state of Illinois.
May I call in my order over the phone?
Our site is secure, however, if you prefer, you may call in your order over the phone. Contact us at 847-446-0700 Ext 103 or Ext 105, Monday- Friday between 10:00 AM and 4:00 PM CST
Do you offer a military discount?
Yes. Gun Tote'n Mamas is honored to offer 20% off all regularly priced purses for Active Duty US Military and Veterans, available only on our website. Verification is required. At the bottom of the page, under EXPLORE, see MILITARY OFFER. Then click on CLAIM YOUR DISCOUNT. Thank you for your service.
How do I know the status of my order?
Once an order is placed, you will receive an order confirmation email. Once an order ships, you will receive an email with the tracking number for your order.
Can I cancel an order once it's submitted?
If you wish to cancel an order, call us immediately at 847-446-0700 Ext 103 or Ext 105. We will check and we will let you know if we can stop the order. If we are unable to stop the shipment, we are not responsible for return shipping.
I'm ordering a gift. Does your packing slip have prices?
No. The enclosed packing slip has the style number of the item, no price. The boxes we use to ship are not marked as to what is inside the box.
What is the GTM Owner's Manual?
The GTM Owner's Manual has instructions for use and important safety warnings. To download or print the manual go to the bottom of the page, under EXPLORE, click on GTM OWNER'S MANUAL.
What is the warranty on GTM purses and bags?
Our extensive line of leather concealed-carry purses and bags comes with a one-year limited wear-and-tear warranty, two-year limited warranty on the leather itself and a two-year limited warranty for the shoulder straps. Proof of purchase is required. The warranty only pertains to purses, bags, and products sold by GTM Original's authorized dealers/ retailers as well as our website, gtmoriginal.com. For more information visit our blog at the top of the page and scroll down to BUYER, BEWARE!